VMware 技术支持
技术支持 & 十大赌博正规老平台团队
在公园广场, our technical support for VMware provides comparable software support to the manufacturer with an improved and collaborative approach to review, 建议, and resolve issues surrounding software, 操作系统, and compatibility issues on your supported VMware devices – all while saving 30-40% compared to Broadcom/VMware.
支持产品
vSphere – ESXi and vCenter
有时说说讴歌NSX网络
vSAN
地平线
站点恢复管理器
Benefits of VMware Support with Park Place
-
技术支持 Capabilities
VMware 技术支持 delivered by our VMware L3 engineering team provides configuration assistance, 故障排除, 问题诊断, answers to “how to” questions, and follows tickets through to remediation.
可交付成果 描述 vSphere和vCenter vSAN 有时说说讴歌NSX网络 站点恢复管理器 地平线 错误日志分析 Providing technical support on analyzing system and application logs to
identify the cause of errors.✓ ✓ ✓ ✓ vCenter User 管理查询 Providing technical support on adding, removing or modifying users and
groups within the customer’s VMware environment.✓ Data Store 管理查询 Providing technical support on managing capacity to function in an optimal
的方式.✓ ✓ Cluster 管理查询 Providing technical support on best practice configuration across the cluster
to maximize performance and resilience within the customer’s environment.✓ ✓ ✓ Host 管理查询 Providing technical support on best practice configuration on ESXi hosts to
maximize performance and resilience within the customer’s environment.✓ ✓ ✓ Performance Queries within the vCenter Providing technical support on performance tuning to ensure that the
customer’s environment runs at optimal performance.✓ ✓ ✓ Virtual Machine Creation and Template
管理查询Providing technical support on the creation and update of virtual machine
templates from which to deploy your virtual estate.✓ SRM Configuration Review and Health Checks Reviewing configuration and advising on best practice and any potential issues. ✓ 地平线 appliances Configuration Queries Guidance on examining and interpreting error logs generated by various components within the VMware 地平线 environment. ✓ 地平线 VDI User Management Guidance on setting up and customizing various components and settings within the VMware 地平线 environment to meet the specific requirements and preferences of a customer’s organization. ✓ Performance Queries within 地平线 Guidance on managing user accounts, 访问权限, 权利, and profiles within the VMware 地平线 environment. ✓ Virtual Desktop Deployment/管理查询 Guidance on monitoring, 优化, and ensuring the performance of the VMware 地平线 environment to provide a responsive and reliable virtual desktop and application experience for end-users. ✓ -
支持选项
支持选项 Park Place VMware 技术支持 – Basic Park Place VMware 技术支持 – Production 软件供应商* 支持请求 无限的 无限的 无限的 管理员 无限的 无限的 无限的 远程支持 是的 是的 是的 合同的灵活性 是的 是的 No Global Account Management 是的 是的 No User Friendly 客户门户网站 是的 是的 No *Compared to VMware Production support agreement
-
响应时间
Park Place VMware 技术支持 – Basic Park Place VMware 技术支持 – Production 签订1 8 × 5 × 4小时 24 x 7 x 30分钟 塞夫2 8 × 5 × 8小时 24 × 7 × 4小时 签订3 8 × 5 × 12小时 24 × 7 × 8小时 签订4 8 × 5 × 12小时 24 × 7 × 12小时 -
VMware Engineer Experience
VMware 技术支持 delivered by our VMware L3 engineering team provides configuration assistance, 故障排除, 问题诊断, answers to “how to” questions, and follows tickets through to remediation. Our engineering team has experience working on VMware products from original release to market availability in many different ways including full management, 政府, 和修复. The team also holds VMware-related certifications including VMware Certified Professional – Data Center Virtualization & Network Virtualization
VMware认证.